Privacy Policy
Protecting your data with transparency and care.
Effective date: 31. March 2026
Contact: privacy@lumioforge.com
Contracting party : Roko Bojanic, trading as LumioForge, LumioForge provides roofing-focused software and related setup services for lead response, inbox handling, follow-up workflows, review requests, and visibility tools.
We do not publish a postal address on this page at this time; contact us by email for privacy matters.
Data We Process
You provide. Name, business contact details, company and role information, lead data, customer/contact details, connected inbox or sender information, onboarding responses, form submissions, billing contact details, and any other information you submit through LumioForge or share with us during setup and support.
Collected automatically. Basic device, browser, log, and usage data such as pages visited, timestamps, IP-derived location signals, referral information, and service diagnostics used to operate, secure, and improve the site and platform.
Third-party sources or connected systems. Information from connected inboxes, email or SMS providers, lead sources, CRM tools, review sources, analytics tools, payment processors, and other integrations you choose to connect or use with the service.
Business audience and no children. LumioForge is designed for businesses and business users. We do not knowingly collect personal data from children in violation of applicable law.
Source of data. We may receive information directly from you, from your organization, from connected systems and service providers, or from public business sources and referrals.
Purposes & Legal Bases
Contract. We use data to respond to inquiries, provide demos, create and administer accounts, perform onboarding, configure inboxes and workflows, process billing, and deliver the services requested by customers.
Legitimate interests. We use data to operate and improve the platform, maintain security, prevent abuse, troubleshoot issues, monitor performance, support customers, and protect LumioForge, its users, and third parties.
Consent. Where required, we rely on consent for specific communications, cookies, or other processing. You can withdraw consent where the law gives you that right.
Legal obligations. We may process and retain data where needed for accounting, tax, fraud prevention, legal compliance, dispute handling, and enforcement of our agreements.
Customer responsibility. When a customer uses LumioForge to send email, SMS, follow-up, or review-request communications, that customer is responsible for deciding who is contacted and for obtaining any permissions, notice, consent, or lawful basis required under applicable law.
Cookies & Signals
Site operation and analytics. We may use essential technologies needed to run the site and service, along with analytics or similar tools to understand traffic, performance, and usage.
Consent where required. If non-essential cookies, pixels, or similar tracking tools require consent in a given jurisdiction, we will request that consent before enabling them.
Commercial email and messaging. LumioForge may support email and SMS workflows, unsubscribe handling, suppression, stop-on-reply behavior, and related communication logging. Delivery, inbox placement, and carrier acceptance are not guaranteed.
Signals and preferences. Where applicable, we may honor browser or jurisdictional privacy signals and choices required by law.
International Transfers & Vendors
Transfers. LumioForge or its service providers may process data in countries other than your own. Where required, we use appropriate safeguards for international transfers.
Vendors. We may use hosting, database, automation, messaging, email, analytics, billing, support, and related service providers to operate LumioForge.
Connected tools. If you connect third-party systems such as inboxes, lead sources, CRM tools, payment providers, or review-related tools, those providers may process data under their own terms and privacy notices.
No guarantee of third-party availability. Third-party systems and providers can change, restrict, delay, or interrupt service, and those events may affect platform performance.
Your Rights, Retention & Security
Your rights. Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal data, and to withdraw consent where consent is the basis for processing.
How to exercise rights. Email privacy@lumioforge.com. We may need to verify your identity or authority before responding. If LumioForge is processing data on behalf of a customer, we may direct your request to that customer where appropriate.
Retention. We keep data for as long as reasonably necessary to provide the service, maintain security and logs, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs. Retention may vary by data type and customer relationship.
Security. We use reasonable technical and organizational measures designed to protect data, including access controls, role restrictions, vendor controls, and security practices appropriate to the service. No system is completely secure.
Regional Notes, Changes & Contact
California and similar rights. If privacy laws such as the CCPA/CPRA apply, eligible individuals may have rights to know, delete, correct, and access certain information, and rights related to sale, sharing, or limitation of sensitive information where applicable.
EEA / UK and similar rights. If data protection laws such as the GDPR or UK GDPR apply, individuals may also have rights to object, restrict processing, and data portability, and may lodge a complaint with their local supervisory authority.
Changes. We may update this Privacy Policy from time to time. The Effective date above shows the latest version.
Contact. For privacy questions or requests, contact privacy@lumioforge.com.